Everything you need to know about LogM
LogM is an AI-powered log analysis platform that helps you quickly identify and resolve issues in your logs. It uses advanced machine learning to analyze log files from various sources and provides actionable insights to accelerate your debugging process.
Getting started is easy! Simply sign up for a free account, connect your log sources (like AWS S3), and start analyzing your logs. The free plan includes 5 AI analyses per month, perfect for individual developers and small teams.
LogM supports a wide variety of log formats including JSON, Syslog, CSV, plain text, and structured logs. You can also upload custom log formats, and our AI will adapt to understand your specific log structure.
Currently, LogM supports AWS S3 for log storage. You can connect your S3 buckets to access and analyze your log files stored in the cloud. We're working on support for additional storage providers based on user demand.
No installation required! LogM is a cloud-based platform that works entirely through your web browser. Simply connect your existing log storage (like S3 buckets) and start analyzing immediately.
LogM integrates with leading AI providers to deliver powerful analysis capabilities. Users configure their preferred AI service, ensuring optimal performance and cost control while maintaining full transparency over their AI usage and data processing.
While our AI analysis provides valuable insights, results may not always be 100% accurate. LogM makes no guarantees regarding the accuracy, completeness, or reliability of any analysis results. You should independently verify all findings before taking action based on our analysis. We are not responsible for any decisions or actions taken based on our AI analysis results.
This approach provides several key benefits: complete cost control (you only pay for what you use), full transparency into AI usage, enterprise-grade security with user-managed credentials, and ensures your data is processed through your own secure API account. This model also allows us to offer more competitive pricing on our platform.
You can configure your AI integration in your account settings under 'AI Connections'. Simply add your preferred AI provider credentials and we'll securely store them for use with your log analysis jobs. Your credentials are encrypted and never shared.
Your AI provider credentials are encrypted and stored securely. We only use them to make API calls on your behalf when you run log analysis jobs. We never share your credentials with third parties or use them for any other purpose.
Currently, LogM supports OpenAI for AI-powered analysis. We're working on support for additional AI providers based on user feedback and demand.
LogM offers three main plans: Free ($0/month for 5 analyses), Analyst Plan ($99/month for unlimited analyses with up to 5 users), and Pro Plan ($249/month for unlimited analyses with up to 10 users, 20GB storage, and cross-departmental analysis). All plans include AI-powered analysis, timeline view, and basic support.
Yes, you can change your plan at any time from your account settings. Upgrades take effect immediately, while downgrades take effect at the end of your current billing cycle. Unused analyses from higher-tier plans are carried over when you downgrade.
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with LogM within the first 30 days, we'll provide a full refund. After the 30-day period, we handle refunds on a case-by-case basis.
Team plans include multiple user accounts, shared log sources, collaborative analysis, and team management features. The Analyst Plan supports up to 5 users, while the Pro Plan supports up to 10 users with additional features like cross-departmental analysis and 20GB of hosted storage.
Team members can share log sources, collaborate on analyses, and view each other's work. Team owners can invite new members, manage permissions, and oversee team usage. All team members benefit from the shared plan limits and features.
Yes! If you're on a paid plan (Analyst or Pro), you can invite team members through the Team Management section. You can assign different roles (owner, admin, member) and control access to various features.
The Analyst Plan supports up to 5 team members, while the Pro Plan supports up to 10 team members. All team members share the same plan features and limits.
Currently, all team members have the same access level. Team management features are being developed and will be available in future updates.
Cross-departmental analysis allows you to share logs from multiple storage connections across different departments or teams. This feature enables comprehensive analysis by combining log data from various sources, making it easier to identify issues that span across different systems or departments. Available on both Analyst and Pro plans.
Absolutely. We take security seriously and implement enterprise-grade security measures including encryption at rest and in transit, secure API access, and compliance with industry standards. Your logs are processed securely and we never store sensitive credentials.
LogM is designed to meet various compliance requirements including SOC 2, GDPR, and HIPAA. We provide detailed security documentation and can work with your compliance team to ensure we meet your specific requirements.
Your log data remains in your existing storage (like AWS S3) and is never permanently stored on our servers. We only temporarily process your logs for analysis and then return the results to you.
Yes, LogM is designed to handle sensitive data securely. We support various compliance frameworks and can work with your security team to ensure we meet your specific requirements.
While LogM implements security measures to protect your data, we are not responsible for any data breaches, privacy violations, or security incidents that may occur. You are responsible for ensuring you have the right to share any data you upload or connect to our service. We recommend reviewing our Privacy Policy and Terms of Use for complete details on our data handling practices and limitations of liability.
We offer comprehensive support including documentation, video tutorials, email support, and live chat for paid plans. Pro plan customers get priority support with faster response times.
You can reach our support team through email, live chat (for paid plans), or by checking our extensive documentation and video tutorials. We typically respond within 24 hours for free plans and within 4 hours for paid plans.
Yes! We provide comprehensive onboarding for new customers, including video tutorials, documentation, and personalized training sessions for enterprise customers. Our team is here to help you get the most out of LogM.
Absolutely! We welcome feature requests and regularly incorporate customer feedback into our product roadmap. You can submit feature requests through our support channels or community forum.
LogM supports connections to AWS S3, Azure Blob Storage, Google Cloud Storage, and other cloud storage providers. You can also upload log files directly (Pro plan only) or connect to on-premises storage solutions.
Yes, LogM provides a comprehensive REST API that allows you to programmatically submit log analysis jobs, retrieve results, and manage your account. API documentation is available for all paid plans.
Yes! LogM integrates with popular DevOps and monitoring tools through our API. You can also export analysis results to your existing systems and set up automated workflows.
Connecting your S3 bucket is straightforward. You'll need to provide your AWS credentials (access key and secret key) and specify the bucket name and path. We'll guide you through the process step by step.
Plan upgrades take effect immediately! When you upgrade from a lower plan to a higher plan, you get access to the new features right away. You'll be charged the full price of the new plan for the current billing period, and your next billing cycle will start from the upgrade date.
Yes, when you upgrade to a higher plan, you're charged the full price of the new plan. This is because you get immediate access to all the new features for the entire billing period. For example, if you upgrade from Analyst ($99) to Pro ($249), you'll be charged $249 and get Pro features immediately.
When you downgrade, your current plan remains active until the end of your current billing period. You'll continue to have access to your current plan's features until then. The new lower plan will take effect at the start of your next billing cycle.
Yes, you can cancel your subscription at any time from your account settings. When you cancel, you'll continue to have access to your plan features until the end of your current billing period. You won't be charged again after cancellation.
You can view your billing history and download invoices from your account's 'Manage Billing' section. This shows your current plan status, upcoming charges, and a complete history of all your payments and invoices.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. All payments are processed securely through Stripe, ensuring your payment information is protected with industry-standard security measures.
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with your upgrade within the first 30 days, we'll provide a full refund. After the 30-day period, refunds are handled on a case-by-case basis.
When you upgrade, you get immediate access to all the new plan features for the entire billing period. This is why you're charged the full price - you're paying for the complete value of the upgraded plan from the moment you upgrade. This is standard practice for SaaS subscriptions and ensures you get the full benefit of your new plan.
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