These Terms of Use constitute a legally binding agreement between you and LogM. By using our service, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, do not use our services.
By accessing or using LogM's log analysis platform ("Service"), you agree to be bound by these Terms of Use ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
LogM provides an AI-powered log analysis platform that allows users to:
The Service is provided "as is" and "as available" without any warranties of any kind.
Free Plan: LogM offers a free plan with limited features including 10 AI analyses per month, 1 user, and 1 external log source connection.
Paid Plans: Analyst Plan ($99/month) and Pro Plan ($249/month) offer additional features including unlimited analyses, team collaboration, and priority processing.
Billing: All payments are processed through Stripe. You authorize us to charge your payment method for all fees associated with your subscription. Prices are subject to change with 30 days notice.
Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
You are responsible for maintaining the security of your account and for all activities that occur under your account.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that LogM may process your log files and data as described in our Privacy Policy. You are responsible for ensuring that you have the right to share any data you upload or connect to the Service.
The Service and its original content, features, and functionality are owned by LogM and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You retain ownership of your log files and analysis results, but grant LogM a limited license to process your data for the purpose of providing the Service.
LogM strives to maintain high availability of the Service, but does not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or other factors beyond our control. LogM is not liable for any damages resulting from Service unavailability.
Complete Service Disclaimer: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, OR ANY OTHER WARRANTIES WHATSOEVER.
AI Analysis Disclaimer: LogM's AI analysis results are provided for informational purposes only. We do not guarantee the accuracy, completeness, reliability, or usefulness of any analysis results. AI-generated content may contain errors, inaccuracies, or misleading information. You should independently verify all findings before taking any action based on our analysis. We are not responsible for any decisions, actions, or consequences resulting from the use of our AI analysis.
Data Processing Disclaimer: We process your log files and data as described in our Privacy Policy. We do not guarantee data security, privacy protection, or compliance with any specific regulations. You acknowledge that data processing involves inherent risks and you assume all responsibility for the data you provide to us.
Comprehensive Limitation of Liability: IN NO EVENT SHALL LOGM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, BUSINESS OPPORTUNITIES, REPUTATION, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE, EVEN IF LOGM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Maximum Liability Cap: LOGM'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO LOGM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS LESS.
Force Majeure: LogM shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, fire, natural disasters, government actions, or technical failures.
No Guarantees: We do not guarantee service availability, uptime, performance, security, or compatibility with your systems. We reserve the right to modify, suspend, or discontinue the service at any time without notice or liability.
You agree to defend, indemnify, and hold harmless LogM and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
LogM may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive termination.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which LogM operates, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
LogM reserves the right to modify these Terms at any time. We will notify users of material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Terms.
If you have any questions about these Terms of Use, please contact us at:
Email: support@logm.app
Subject: Terms of Use Inquiry
No Legal Advice: These Terms of Use are provided for informational purposes only and do not constitute legal advice. LogM makes no representations or warranties regarding the accuracy, completeness, reliability, or applicability of these terms to your specific situation.
No Liability for Terms: LogM shall not be liable for any damages, losses, or consequences arising from the use of these Terms of Use or any reliance thereon. By using our services, you assume all risks associated with the interpretation and application of these terms.
Comprehensive Service Usage: You acknowledge that LogM provides services as described in these terms and you accept all risks, limitations, and disclaimers associated with such services. We reserve the right to modify, suspend, or discontinue any aspect of our services without notice or liability.
No Guarantees: We do not guarantee service availability, performance, security, or compliance with any specific requirements. You are responsible for understanding and accepting the risks of using our services.
Modification Rights: LogM reserves the right to modify these terms, our services, and our business practices at any time without notice. Continued use of our services constitutes acceptance of any changes.
Legal Consultation: If you have questions about these terms or legal concerns, consult with a qualified attorney. By using our services, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions in this agreement.