Privacy Policy

Last updated: 8/25/2025

Important Notice

This Privacy Policy is provided "as is" and LogM makes no representations or warranties regarding its accuracy, completeness, or applicability to your specific situation. By using our service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

LogM ("we," "our," or "us") collects information you provide directly to us when you:

  • Create an account and provide registration information
  • Connect your AWS S3 storage and provide credentials
  • Configure AI connections and provide API keys
  • Upload log files for analysis
  • Contact us for support or feedback

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our log analysis services
  • Process your log files and generate analysis results
  • Connect to your AWS S3 storage to access log files
  • Use your configured AI services for log analysis
  • Send you service-related communications
  • Respond to your support requests and feedback
  • Ensure the security and integrity of our services

3. Data Security and Storage

Log Data: Your log files are processed temporarily for analysis and are not permanently stored on our servers. Log data is automatically deleted after processing is complete.

Credentials: Your AWS S3 credentials and AI API keys are encrypted and stored securely. We only use these credentials to access your data and perform analysis as requested.

Analysis Results: Analysis results and reports are stored in your account for your reference. You can delete these results at any time.

Security Measures: We implement industry-standard security measures including SSL encryption for data in transit, encrypted storage of credentials, and secure API access. We do not currently implement role-based access controls or comprehensive audit trails.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • To OpenAI for AI-powered log analysis processing
  • To AWS S3 for accessing your log files
  • To comply with legal obligations or protect our rights
  • With your explicit consent

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your account information
  • Remove your connected storage and AI credentials
  • Delete your analysis results and reports
  • Cancel your subscription at any time
  • Request a copy of your personal data
  • Opt out of marketing communications

6. Anonymous Analytics and Tracking

Comprehensive Data Collection: We collect extensive anonymous visitor analytics to improve our website and services. This tracking is comprehensive and includes detailed information about your interactions with our platform.

What We Collect (Comprehensive List):

  • All page views, navigation patterns, and user journeys
  • Device information (type, model, operating system)
  • Browser details (type, version, settings, extensions)
  • Screen resolution, color depth, and display settings
  • Geographic location data (country, region, city, timezone)
  • Network information (connection type, ISP details)
  • Referrer information (how you found our site, search terms)
  • Session duration, bounce rate, and engagement metrics
  • Click patterns, scroll behavior, and interaction data
  • Form interactions and conversion tracking
  • Temporary session IDs and user journey tracking
  • Performance metrics and loading times
  • Error tracking and technical diagnostics

Data Processing and Storage:

  • All data is stored in our secure database for up to 12 months
  • Data is processed for analytics, optimization, and business intelligence
  • We may use this data for marketing analysis and service improvement
  • Data may be aggregated and used for statistical analysis
  • We reserve the right to use this data for any business purpose

Consent and Control: While we request consent through our cookie banner, continued use of our website constitutes acceptance of this comprehensive data collection. You may opt out of analytics cookies, but this may limit website functionality and we cannot guarantee complete data collection cessation.

7. Cookies and Tracking Technologies

Comprehensive Cookie Usage: We use extensive cookie and tracking technologies to monitor and analyze your interactions with our platform.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Track user behavior, preferences, and engagement
  • Performance Cookies: Monitor website performance and technical metrics
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track conversion and marketing effectiveness
  • Third-party Cookies: From analytics and service providers

Cookie Management: While you can manage cookie preferences through our banner or browser settings, disabling certain cookies may significantly impact website functionality and user experience. We cannot guarantee optimal service delivery without full cookie acceptance.

7. Third-Party Services

Our services integrate with third-party services:

  • AWS S3: For accessing your log files stored in S3 buckets
  • OpenAI: For AI-powered log analysis processing
  • Stripe: For payment processing and subscription management
  • Supabase: For database and authentication services

These services have their own privacy policies, and we encourage you to review them.

8. Data Retention

We retain your account information and analysis results for as long as your account is active. Log files are processed temporarily and deleted immediately after analysis. You can delete your account and all associated data at any time through your account settings.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@logm.app
Subject: Privacy Policy Inquiry

Comprehensive Legal Disclaimer

No Warranties: This Privacy Policy is provided "AS IS" without any warranties, express or implied. LogM makes no representations regarding the accuracy, completeness, reliability, or applicability of this policy to your specific situation.

No Liability: LogM shall not be liable for any damages, losses, or consequences arising from the use of this Privacy Policy or our data collection practices. By using our services, you assume all risks associated with data collection and processing.

Comprehensive Data Collection: You acknowledge that LogM collects extensive data as described in this policy. We reserve the right to collect, process, store, and use any data we deem necessary for our business operations, without limitation.

No Guarantees: We do not guarantee data security, privacy protection, or compliance with any specific regulations. You are responsible for understanding and accepting the risks of using our services.

Modification Rights: LogM reserves the right to modify this policy, our data collection practices, and our privacy procedures at any time without notice. Continued use of our services constitutes acceptance of any changes.

Legal Advice: This policy does not constitute legal advice. If you have concerns about privacy or data protection, consult with a qualified attorney. By using our services, you acknowledge that you have read, understood, and agree to be bound by all terms in this policy.